Privacy Policy

We do not share personal data:

All the information will be treated in accordance with the legal terms and in accordance with the Law on Protection of Personal Data.
The website serenaparadise.com does not sell and does not give up the personal data of the customers.
By making a reservation, the customer only needs to provide 5 essential data
1 - Check-in date.
2 - Number of guests.
3 - Name and Last Name.
4 - E-Mail (Email Where The server automatically sends its reservation confirmation).
5 - Phone (phone number where our staff can contact to communicate with the holder of the reservation).
The server website serenaparadise.com only collects these 5 essential data to process reservations, and does not collect more data from customers.
In accordance with applicable laws in relation to the processing of personal data privacy, only l personal data will be managed exclusively by the Site serenaparadise.com with EXEPCION of payments and third-party cookies (read third-party cookies Policy). All payments will be made through PayPal. Only PayPal knows the data of customer cards. The serenaparadise.com website does not know the data of the credit and debit cards of the customers. Our secure online booking system sends all reservations to the PayPal secure website for validation. All payments will be processed by PayPal, a leading global company in safe payments for credit and debit cards

Own website cookies policy:

The website serenaparadise.com does not compile personal cookies, only 1 cookie is used that allows the server reservation system, to add your service so that you can reserve the same service you have selected. By submitting a reservation, the system automatically delete the reservation cookie and guarantees maximum privacy to all customers.
To keep in mind that it is mandatory to read carefully the Terms of Reservation Before booking.
When Access, Browse, use the site and make a reservation, all customers agree to have read, understood and agree with the a Terms.

Third-party cookies policy:

Service providers, such as Google, Bing, Facebook, Instagram, Yahoo and others, use cookies to show Relevant advertisements attach the previous visits of a user to their website or other websites. The use of advertising cookies allows Bing, Facebook, Instagram, Yahoo, Google and its partners show ads based on visits made by users to their websites or other Internet websites. Users can disable personalized advertising. To do this, you must access advertisement preferences in your browser.
SerenaParadise.com is a Safe Website and has been online since 2024.
SerenaParadise.com undertakes to observe the necessary precautions to guarantee security of customers.
Highest level of security, pioneers in computer security:
The SerenaParadise.com website uses only secure connections with Grade A+ SSL Certificate+.
SerenaParadise.com adopts high technology and Secure Connections with the new system TLS 1.3, HSTS, DNSSEC, HTTP 3.0 and SSL Full (Strict).
For more details, you can read our About Us page.

Strict security measure by Phone, in respect to the personal data of customers:

To avoid identity theft and that another person can access the confidential data of the clients, our Call Center +1 829-341-4713 only accepts calls from the phone numbers provided when booking, and only for customers with a confirmed reservation.
In case you do not have a confirmed reservation number, our call center does not allow calls to be transferred to our customer service operators.
The customer's phone number will be automatically authorized in our Call Center through the Payment Validation system.
In this way, only the reservation holder can access to the confidential data of the reservation, and only by calling from the phone number provided when booking.

Modify personal data:

The customer will have the possibility to modify their personal data at any time, only after accessing their personal area, and only for customers with a confirmed reservation.
If the customer does not have a confirmed reservation number, they will not be able to access their personal area, since the server will not create any account for non-validated reservations, since the access data to the customer's personal area will be automatically created on our server when making the reservation, through the Payment Validation system. In this way, only the Holder of the Reservation can access their confidential data.

Payment data:

The SerenaParadise.com website does not know the credit and debit card data of the customers. Our secure online booking system sends all reservations to the PayPal secure site for validation.
All payments will be processed by PayPal, a leading company worldwide in safe payments for credit and debit cards. Only PayPal knows the data of customer cards. Through PayPal you can pay with all Visa, MasterCard, American Express credit and debit cards, without needing a PayPal account. The SerenaParadise.com website does not require customer card data. If you wish to pay with your card, you can only pay through PayPal, where you can pay with all the credit and debit card Visa, Mastercard, American Express, Diners, only through PayPal without having a PayPal account, thanks to our Express Payment Agreements with PayPal. You can pay with your card through PayPal from all over the world. serenaparadise.com does not know the data on customer cards.

Customer data:

The SerenaParadise.com website is the owner of the personal data communicated by the customer at the time of the reservation and therefore undertakes to treat said data with the utmost confidentiality and not to disclose, copy or transfer said documentation to third parties.
The SerenaParadise.com website only sends communications related to the current reservation to the email address provided by the customer.
If the customer wishes to receive promotional material via email, please check the appropriate box in the reservation form or our Live Chat, in order to give your consent to receive the SerenaParadise.com website's Offer Bulletin. In case of lack of consent, SerenaParadise.com undertakes not to send advertising by email to customers. The client will have the possibility to access and modify their personal data at any time through our Phone Customer Service.
This Policy sets out the essential information regarding personal data and the relationship with the SerenaParadise.com website.
This Policy applies to all SerenaParadise.com services and any associated services (hereinafter, the Service). The conditions that regulate your use of the Service offered on SerenaParadise.com are contained in our Reservation Terms of use (hereinafter, the Terms). We may periodically develop new or supplemental services. If the launch of these new or supplemental services causes material changes in the way we collect or process your personal data, we will provide you with more information or additional policies or terms. These new or complementary services will be subject to this Policy, unless we indicate otherwise when they are launched.

Purpose of this Policy:

To ensure that you understand what personal data we collect about you, the reasons why that we collect and use it, and with whom we share that data. Explain how we use the personal data you provide to us so that you can have an excellent experience when using the SerenaParadise.com website service and explain your rights and choices regarding the personal data we collect about you and process, as well as how we will protect your privacy. For information on how to contact us with questions or concerns, please see the Contacts page.
If you do not agree with the content of this Policy, remember that it is you who decides whether to use the services of the SerenaParadise.com website and can choose not accessing, browsing, using the SerenaParadise.com website and making a reservation. By accessing, browsing, using the SerenaParadise.com website and making a reservation, you agree to have read, understood, and agree to the site's Reservation Terms, and Privacy Policy, and you may not plead ignorance in case of not reading or not respecting the conditions.

Your rights and preferences:

we offer you options and control The General Data Protection Regulation (or RGPD) grants certain rights to natural persons in what regards your personal data. Therefore, we are pleased to offer transparency and access controls to help users benefit from those rights. The rights conferred on natural persons, without prejudice to the limitations provided for in the applicable legislation, are the following:
Right of access, the right to be informed and request access to the personal data that we process about you.

Right of rectification, the right to request the correction or updating of your personal data when they are inaccurate or incomplete.
Right of deletion: the right to request the deletion of your personal data.

Right to limitation of treatment, the right to request the temporary or definitive suspension of the treatment of all or part of your personal data.

Right of opposition, the right to oppose, at any time, the treatment by us of your personal data for reasons related to your particular situation, the right to object to the processing of your personal data for direct marketing purposes.

Right to data portability, the right to request a copy of your personal data in electronic format and the right to transfer such personal data for use in another third party service.

Right not to be subject to decisions based on automated processing, the right not to be subject to decisions based exclusively on automated processing, including profiling, when said decisions produce legal effects for you or significantly affect you in a similar way.
In order for you to obtain more information about these rights, exercise them easily and register your preferences about the way in which SerenaParadise.com uses your personal data, we offer you the following Privacy Policy resources: this section information page where you can find more information regarding how SerenaParadise.com uses your personal data, your personal data rights, and how to exercise those rights.

Right of opt-out of email messages:

Please note that SerenaParadise.com marketing emails include an exclusion system in the message itself (for example, a link so that you can to cancel sending emails). If you click on the link in the email, you will opt-out of future messages in that category (eg, Offer Updates).

Customer Support Resources:

On our customer support site several pages offer more information on data protection issues.
A key source of information is the FAQ page, which contains answers to frequently asked questions about the SerenaParadise.com service.
If you have any questions about privacy, about your rights or how to exercise them, you can contact our Data Protection Delegate using by Phone. If you have doubts about the treatment we make of your personal data, we hope to continue collaborating together to resolve them.